Terms of use

01Introduction and acceptance

These terms govern your use of the MedyaAI platform through the website medya.ai and the dashboard at app.medya.ai, including all of its tools. MedyaAI is operated by Medya Group LLC.

By creating an account or subscribing to any plan, you confirm that you have read, understood and agreed to these terms. If you don’t agree with any part of them, please don’t use the platform.

02The service

MedyaAI is an AI marketing and sales platform. Depending on your plan, it includes:

• Social media scheduling and an AI social media agent.
• Video tools: editing, animated captions and dubbing.
• A chatbot and auto replies on WhatsApp, Telegram and your website.
• WhatsApp and Telegram campaigns, a unified inbox and an AI call agent.
• An AI agent for automation, and a CRM for contacts, deals and invoices.

The tools and usage limits available to you depend on your plan.

03Your account

• Give accurate details when you sign up, and keep them up to date.
• You are responsible for keeping your login details safe, and for all activity on your account and your team members’ accounts.
• Tell us right away through a support ticket if you suspect unauthorized use.

04Subscription and payment

Your plan, its price and its billing period are shown before you pay, and completing payment means you accept these terms.

WhatsApp conversation fees are set by Meta and the connection provider, are paid to them directly, and are separate from your platform subscription.

05Activation

The service is fully digital and nothing is shipped. Your plan’s tools are activated in your account as soon as payment is confirmed. If activation is delayed, open a support ticket from your dashboard.

06Acceptable use

When you use the platform, you must not:

• Message people who haven’t agreed to hear from you, send unwanted bulk messages, or break the policies of WhatsApp, Meta or other platforms.
• Use the platform or its AI tools to create unlawful, misleading or infringing content.
• Sell access to your account or share it outside your authorized team.
• Try to breach or disrupt the platform, or access other accounts’ data.

We may suspend or close any account that breaks these terms.

07Your content

• The content you add stays yours: your knowledge base, posts, videos and contacts.
• You allow us to process that content only as far as needed to provide the service to you.
• You are responsible for holding the rights to anything you upload or publish through the platform.

08AI output

The bot answers from what you add to its knowledge base, and you can restrict it with instructions and hand any chat to a person. We don’t guarantee specific business results, such as sales volume.

09Third-party services

Some tools rely on outside platforms that you connect yourself, such as WhatsApp Business, Telegram and social networks. Your use of them is also governed by their terms, and some features may be affected by their availability or policy changes.

We connect WhatsApp through the official API, but we aren’t responsible for restrictions WhatsApp places on your number if you break its policies.

10Platform ownership

The platform, its design, software and brand belong to its operator. You receive a non-exclusive right to use it within your plan for as long as your subscription is active. You may not copy or resell the platform.

11Limitation of liability

We work to keep the platform running reliably, but it is provided as is and may be briefly unavailable for maintenance or reasons beyond our control. To the extent the law allows, we aren’t liable for indirect losses arising from use of the platform.

12Changes to these terms

We may update these terms as our services or legal requirements change. The version published here applies from the last-updated date shown at the top of the page, and continuing to use the platform after an update means you accept it.

13Contact and support

For any question or technical help, open a support ticket from inside your dashboard at app.medya.ai.