01Introduction
This policy explains how we collect, use and protect personal data when you use the MedyaAI platform through the website medya.ai and the dashboard at app.medya.ai. MedyaAI is operated by Medya Group LLC.
We take your privacy, and your customers’ privacy, seriously, and we collect only the data we need to provide our services.
02Data we collect
We collect a limited set of data to run your account and deliver the service:
- Account data: your name, email, phone number, business name, and the details of team members you invite.
- Subscription and billing data: your plan, subscription date and the invoices issued to you.
- Content you add: your bot’s knowledge base (website URLs, PDFs, text and Q&A pairs), posts, videos, the automations you build and the contacts you import.
- Connected channel data: conversations from WhatsApp, Telegram, your website, Messenger and Instagram; contacts, deals and invoices in the CRM; and call history when you use the call agent.
- Technical data: browser and device type and basic usage logs, to improve performance and security.
We never see or store your card number or security code. They are entered and processed directly by our approved payment provider over an encrypted connection.
03Your customers’ data
When you connect your channels, your customers’ data and conversations pass through the platform. In that case:
- We process that data on your behalf, for one purpose: running the tools you use.
- You are responsible for getting your customers’ consent before messaging them, and for following the policies of WhatsApp, Meta and the other platforms.
- We don’t sell your customers’ data or use it for advertising.
- You can export your conversations, and the chat widget on your website can show visitors a GDPR consent notice.
04How we use data
We use data only to:
- Create your account and run the tools included in your plan.
- Run your bots, AI agents, campaigns, video tools and scheduling on the content you add.
- Issue invoices and manage your subscription.
- Send essential service messages, such as alerts and support replies.
- Improve the platform and fix technical issues.
- Meet legal requirements and prevent fraud and abuse.
05AI and third-party services
Some features need us to send the minimum necessary content to outside services:
- AI model providers: to generate replies, text, captions and dubbing, and to run automations.
- Platforms you connect yourself: such as WhatsApp Business through the official API, Telegram and social networks, to send messages and publish content.
These services are also governed by their own terms and privacy policies.
07Data security
We use encrypted connections (HTTPS) and access controls so that each account sees only its own data, and each team member sees only what you allow.
No online system can be guaranteed to be completely secure. Choose a strong password and don’t share it.
08Data retention
We keep your data while your account is active, and as long as needed to meet legal and accounting obligations. When we no longer need it, we delete it or make it anonymous.
09Your rights
You have the right to:
- Access a copy of the personal data we hold about you.
- Correct or update your data from your dashboard.
- Ask us to delete your account and data, subject to legal obligations.
- Object to certain processing or withdraw your consent.
10Children’s privacy
The platform is built for businesses and adults. We don’t knowingly collect data from minors, and if we learn that we have, we delete it.
11Changes to this policy
We may update this policy from time to time. The version published here applies from the last-updated date shown at the top of the page.
12Contact
For any privacy question, or to exercise your rights, open a support ticket from inside your dashboard at app.medya.ai.